Booking Conditions

1. General

1.1 - This is the The Grand Chauffeurs website ("Website").

1.2 - We offer one core service of 'chauffeured travel' on this website. This is defined as (the "Service") in these Terms and Conditions. By using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.

2. Bookings

2.1 - By requesting a quote through the The Grand Chauffeurs website, you agree that: You are legally capable of entering into binding contracts.
You are at least 18 years old.

2.2 - The Services listed on our Website are an invitation to order The Grand Chauffeurs Services and is not an offer to provide our services at the prices listed nor is it binding on us. Any prices that might be indicated today or in the future can be amended or changed without prior notice. We are under no obligation to accept your order (whether or not the order has been confirmed and the debit or credit card been charged).

2.3 - We will reply to your request for a The Grand Chauffeurs Service quote by e-mail within 24 hours of your placing this order. Once the order has been accepted and the service has been confirmed to you, a booking confirmation with a price for the journey and level of service booked will be emailed back to you. In the absence of any cancellation or change to the booking the client is presumed to have agreed these terms and conditions of sale without modification.

2.4 - Prices will be advised at the time of confirmation, giving the total price of the car hire ordered; the total shown is inclusive of car parking, tolls, entry fees, additional luggage and administration charges, but exclusive of venue fees.

3. Cancellation of contract by you

3.1 - If you are ordering services from us, you may modify or cancel the order without charge by notifying us up to 48 hours from the date and time the

service is due. Where cancellations are made after the vehicle has been dispatched from the operating base, the following cancellation charges apply:

Point to point or airport or rail station transfers - Full charge

Hourly services “as directed by the client” - Minimum charge of 4 hours at £50 (fifty pound) per hour

4. Our provision of the Service

4.1 - We will provide the Service to you with reasonable skill and care and in accordance with the provisions of the contract. Whilst we will use our reasonable endeavours to provide reliable and punctual transportation, the Company accepts no responsibility for delays however caused.

4.2 - Our chauffeurs will utilize the most appropriate route for travel applicable on the day unless instructed otherwise by the passenger(s) being carried in the vehicle.

5. Duration of the terms and conditions of contract

5.1 - The terms and conditions of contract shall commence on the date we accept your order, “the Commencement Date” and, subject to earlier termination or cancellation as described in these Terms and Conditions, shall continue in force for the term agreed at the time of booking.

6. Suspension and Termination of the Contract

6.1 - We may at any time (whether during the Initial Term or otherwise) cancel the order giving 48 hours notice to you.

7. Cancellations

7.1 - We may, at our sole discretion, cancel the service ordered by you in the event that:

you fail to pay for the agreed amount for the service prior to the service commencing

or

any credit card or direct debit details submitted by you for payment are found not to be valid, or cease to be valid

7.2 - Cancellation of orders made howsoever caused shall be without prejudice to any rights or liabilities accrued at the date of cancellation.

8. Prices and Payment

8.1 - The prices for the Services and the price payable for the specific service ordered will be sent by email to you when the booking is confirmed.

8.2 - Payment conditions will be detailed at the time the booking is confirmed, that is to say whether payment is to be by means of credit card prepayment, credit card payment upon completion of the service, on account or other. Invoices will be sent to you electronically.

9. Limitation of our liability

9.1 - Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an "as is" basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that the Website and/or the Service shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

9.2 - Access to and use of this Website is at your own risk. We do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. We recommend that you take all appropriate safeguards before downloading information or images from the Website.

9.3 - Our aggregate liability in respect of all causes of action arising out of or in connection with the Service purchased on our Website or in connection with your use of the Website (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all) will not exceed an amount equal to the value of £500.

9.4 - We shall not be liable to you for any loss of profit; loss of anticipated revenue (whether direct or indirect loss); or any consequential or indirect loss.

9.5. - Except for any warranties expressly set out in these Terms and Conditions any warranties, conditions or representations whether implied by statute or otherwise shall be excluded to the fullest extent permitted by law. If you are purchasing as a consumer and not as a business nothing in these Terms and

10. Complaints Procedure

10.1 - We are very proud of our high standards of customer service. However, in the event that we fail in meeting these standards, please do not hesitate to write to us at info@thegrandchauffeurs.co.uk

11. Intellectual Property

11.1 - All Website, design, text and graphics belong to us. All copyright, trade marks and other intellectual property in the Software belongs to us or our Licensors.

11.2 - You are not permitted to use the Website in any way that may infringe the intellectual property rights contained in the Website. This means that you may not adapt, reproduce, publish, upload, extract, alter, store, post, redistribute, reutilise, retransmit or broadcast, all or any of the contents of the Website including but not limited to any trade marks or copyrighted material; However, you are permitted to download and print out pages from the Website for the sole purpose of viewing for your own personal information.

12. Entire Agreement

12.1 - These Terms and Conditions represent the entire understanding relating to the use of the Website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by us. Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms and Conditions are reserved by us.

13. Severance

13.1 - If any provision of these Terms and Conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected.

14. Third Party Rights

14.1 - A person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

15. Service Delivery

15.1 - We will make every effort to ensure that the service is provided on time, but will not accept liability for failure to deliver the service at the stated time, where the delay in providing the service is caused through events outside of the control of our chauffeurs and staff.

16. Service Specification

16.1 - We will make every effort to supply the service as confirmed but we reserve the right to supply the services in a vehicle that differs from that confirmed without prior notice, where operational needs dictate.

16.2. If we cannot supply the service ordered by you, we reserve the right to offer a service of equal quality at no extra cost.

17. Force Majeure

17.1 - We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

18. Terms and Conditions

18.1 - These Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.